Call Centre facility
The Elite Group (Pty) Ltd Call Centre is a unique concept in financial services and the only one in South Africa.
The Elite Group (Pty)Ltd Call Centre will not only service the micro lending side of business but will also administer product support and information inquiries from all other clients.
The Call Centre improves Elite’s operations and reduces costs, while providing a standardised, streamlined, uniform service.
The whole lending process is done through voice logging and is completed within three minutes. Transfer of funds to a successful applicants account is done within minutes.
The Call Centre provides an organisation and its staff the following benefits:
Staff
Easy Access to responsible credit
A solution for a negative credit record
Protecting employees against high cost lenders and debt trapping
Security of the transaction
No geographical constraints
Financial education
Orginisations
Full financial control
Increase in productivity – no need for employee to leave place of work
No administration hassles – repayment done through Elite’s electronic debit order system
Legal system, integrated with the legislator and in-line with the New Credit Bill
Cost effective
